By Bob Gourley
Did your community get a new roof this year? Was your parking lot repaved? Was the pool filtration system overhauled? Were your decks replaced? Chances are pretty good that your community either underwent or will soon undergo a major construction or maintenance project. Don’t miss this opportunity to tell the story of your project or you may just be leaving money on the table!
I am often asked about the difference between a fact and a benefit as it pertains to preparing a community newsletter. As a former sales and marketing guy, you can bet I know the difference between a fact and a benefit. In construction and maintenance issues, the facts often describe the tangible details of the project such as the cost, the materials used, the contractor chosen to perform the work, how long the project will take and things of that nature. While those items are newsworthy, they won’t help you win over critics or skeptics. For that task, you will need benefits.
Benefits, quite simply, will help you tell your maintenance and construction story in such a way as to show your residents what is in it for them. Benefits are far less tangible but far more effective in explaining the need for a project and the reason to spend the association’s money. If you think about the last major purchase you made, you will most likely remember that why you bought the item is more important than what you paid for it or what you even bought. The same mentality applies to maintenance and construction projects. Here are a few examples:
Item – New Roof Installed
Fact – Shingles carry a 30 year warranty
Benefit – Interior of home stays drier
Item – Blacktop Sealing
Fact – Creates a waterproof barrier
Benefit – Underlying pavement lasts longer
Item – New Pool Filtration
Fact – More fuel efficient
Benefit – Saves money
Item – New Decks Installed
Fact – Made of Artificial Material
Benefit – Lasts longer, looks better
In many instances, money spent on today’s maintenance and construction project benefits all members of an association with lower costs in the future. Any time you maintain, protect, or enhance common elements of your association, you should do so for the benefit of your members. People want to “know” the facts but they “buy” the benefits. Use the power of benefits to keep your residents happy and informed about all of your construction and maintenance projects. You won’t just build a better property. You’ll build a better community!
1 thought on “Maintenance and Construction. Fact or Benefit?”
Great article, thanks for the ideas.As a new CAM, I will keep it in mind for my first renovation project.