By Bob Gourley Communications within a condominium or homeowners association are vital to the community’s success. In most states, timely communication is a right to the association member that is granted in the governing documents and guaranteed by law. Along with the financial and management efforts put forth by the community, communication is the third…
Search Results for: HOA
Failure to Communicate Can Lead to a Manager’s Failure
By Bob Gourley Since I work closely with management professionals, one of the more difficult questions I routinely face from community association leaders is how the community should go about the process of selecting a new community association manager. It causes me great concern when I first hear that a community is thinking of changing…
The Cutting Truth about Beautification
I suggest that you use your condominium newsletter, HOA newsletter, bulletin board, and/or website to tell the story.
When a Community Has No Newsletter…
By Bob Gourley A colleague recently asked for comments on a communication issue within an HOA. A non-Board Member volunteer offered to create an electronic newsletter for the community. Here are my comments. I have been publishing community newsletters since 2004, paper and electronic. May I assume that part of this person’s request comes from…
Community Communications in the Age of CIOA Revisions
By Bob Gourley I have had the opportunity to moderate numerous discussions between community association attorneys and concerned members of Boards of Directors from condominium associations about the impact of the revised Common Interest Ownership Act, commonly known as CIOA (pronounced like the state of “Iowa” with a hard “K” in front of it). In…
Are Your Communications Secure?
By Bob Gourley Fences, security cameras, guards, and gates can go a long way towards bringing condominium owners peace of mind when it comes to their physical safety. But there is another type of security that should be pondered by community association leaders. Theft of data can be just as damaging to unsuspecting condo owners….
Construction and Communication for Community Associations
By Bob Gourley Is there any time more critical to keep residents informed than when a new construction or maintenance project is about to get under way? Contractors are on site, residents can be confused and chaos is often the general order of the day. What can you do as an association manager or board…
Governing Those Who Don’t Care
Include a sample proxy ballot in your condominium newsletter or HOA newsletter.
Ask Mister Condo!
By Bob Gourley Have you ever wondered where unit owners and residents turn to get advice on things they can and cannot do in their condo or HOA? In a perfect world, they would open their carefully constructed package of documents and fully comprehend the rules and regulations of their common interest community. However, as…
Advantages and Challenges of Internet Communications in Community Associations
By Bob Gourley Whether it takes the form of well written letters, memos, emails, or even an old-fashioned conversation, the ability to communicate effectively is often the difference between having an impact on your audience and having your message simply fall upon deaf ears. Community websites, email, and social media outlets such as Facebook and…