Outsourcing your Homeowner’s Association Operations, and Why It Makes Sense

Whether your community is large or small, successful management by the homeowner’s association is crucial to a smoothly running residential community and growing property values. And the governing board is often left with a long list of responsibilities for members that already lead busy lives outside of their community. Regardless of the number of board members in your HOA, there’s almost always an endless “to do” list.

From taxes and assessments to repairs and beautification, an HOA member’s job involves many different types of property management duties. A significant aspect of these responsibilities includes the duties that fall under the operating budget. These are the regular tasks that are part of the property’s ongoing maintenance such as landscape management, building exterior repairs, and property taxes.

Seeking Assistance with HOA Operational Duties

A handful of the duties that you may handle as a board member of your HOA could include collecting dues from community residents, arranging for landscaping and repairs, fielding questions and complaints from homeowners, and determining how dues are allocated. Not all your board members may have experience dealing with these issues, and sometimes there can be too many tasks to be managed by the board.

A new trend emerging with HOA boards is the process of seeking assistance with these ongoing, time consuming operational duties. By outsourcing some of the regular tasks that face the board, while still retaining key management duties, the HOA can focus their attention on long term strategy and decisions for the property that require more planning and discussion, or anything that will affect the reserve budget.

What Duties Are HOAs Outsourcing?

As a board member, you may have never thought of outsourcing the operational duties of your HOA, but it’s becoming more common than you think. HOAs are finding that by off-loading some of the more mundane or regular tasks, they can focus more on the relationships with residents and carefully making the long-term decisions for the community. So, what tasks exactly are HOAs outsourcing to third parties?

HOA Dues Portal – Reputable companies that manage HOA duties offer secure portals for homeowners to pay their HOA dues, which can be directly deposited into an association’s account. It can automate a, sometimes archaic, process and offer a bit more convenience for homeowners.

24×7 Maintenance Support – One of the more frustrating responsibilities of an HOA board member includes late night phone calls from homeowners with maintenance emergencies. Some third parties offer call center support 24 hours a day, 7 days a week to field those emergencies, to help over phone, and to engage your local contractors or maintenance personnel to make any needed repairs.

Homeowners Portal for Community Discussions – For non-emergencies, homeowners are always looking for a place to voice their concerns, or continue a discussion from a recent board meeting. Some third parties are assisting HOAs in setting up online portals for homeowners to engage in discussion and potentially self-resolve some issues outside of board meetings.

Running a Successful HOA with Outsourcing Support

Property helpers like Hands On Tap can offer the kind of expertise and support that most HOAs never get the opportunity to benefit from. Leaving many of your regular HOA duties to a team of professionals with longstanding careers in property management results in less stress on your board, well cared for homeowners, and more time to focus on the future of your community.

Comments are closed.